PO Box 3338
Mentone East 3194, Victoria
Refunds (excl. Swimwear)
For a refund, please include the invoice you received with your parcel and indicate the reason for return. Goods must be returned within 30 days unworn and unwashed with all labels/tags attached. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered) or hold a credit against your membership for future purchases. All refunds & exchanges are up to ENGINE's discretion. Goods suspected as faulty will be accepted within 3 months (90 Days) from original purchase date, accompanied by original receipt with indication of problem/s. ENGINE will determine a right course of action for these products. ENGINE will not be responsible for obvious 'wear & tear' & miss-use of products. Please note: Products used in Salt &/or Chlorinated water will affect the garment/product over time, this is inevitable- ENGINE suggests adhering to care label guidelines & rinsing all product in luke-warm, fresh water after each & every use. Hang to air-dry in shaded area. This will prolong the life of your garment by a great deal.
There are strictly no exchanges or refunds on sale items, please choose styles, sizes & colours with care. (Policy may be subject to change dependent on sale)
Exchanges (excl. Swimwear)
There is a $5.00 return fee for all exchanges, therefore if you would like to exchange either size, style or colour, please follow the same instructions as above indicating your requirements and include $5.00 for Australia (cheque/money order or credit card details) or $10.00 for International (credit card only) for re delivery.
ENGINE SWIM hopes our customers understand due to heath issues we cannot accept exchanges or refunds on swimwear (like underwear) as we cannot control the way in which it is worn, tried on etc. This is in the best interest of all our customers both future & current. This is a company initiative.