PO Box 3338
Mentone East 3194, Victoria
Refunds (excl. Swimwear)
For a refund, please include the invoice you received with your parcel and indicate the reason for return. Goods must be returned within 30 days unworn and unwashed with all labels/tags attached. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered) or hold a credit against your membership for future purchases. All refunds & exchanges are up to ENGINE's discretion. Goods suspected as faulty will be accepted within 3 months (90 Days) from original purchase date, accompanied by original receipt with indication of problem/s. ENGINE will determine a right course of action for these products. ENGINE will not be responsible for obvious 'wear & tear' & miss-use of products. Please note: Products used in Salt &/or Chlorinated water will affect the garment/product over time, this is inevitable- ENGINE suggests adhering to care label guidelines & rinsing all product in luke-warm, fresh water after each & every use. Hang to air-dry in shaded area. This will prolong the life of your garment by a great deal.
There are strictly no exchanges or refunds on sale items, please choose styles, sizes & colours with care. (Policy may be subject to change dependent on sale)
Exchanges (excl. Swimwear)
There is a $5.00 return fee for all exchanges, therefore if you would like to exchange either size, style or colour, please follow the same instructions as above indicating your requirements and include $5.00 for Australia (cheque/money order or credit card details) or $10.00 for International (credit card only) for re delivery.